Refund and Returns Policy – Plugnevis

At Plugnevis, we are committed to providing high-quality baby strollers and ensuring customer satisfaction. If you are not completely happy with your purchase, our Refund and Returns Policy provides clear guidelines on how to request a return, exchange, or refund.

1. Return Eligibility

To qualify for a return, your item must meet the following conditions:

    • The return request must be made within 30 days of the delivery date.

    • The stroller must be unused, in its original packaging, and include all accessories and manuals.

    • Proof of purchase (receipt or order confirmation) must be provided.

    • Items purchased on clearance or marked as final sale are not eligible for returns.

2. How to Initiate a Return

To start the return process, follow these steps:

    • Step 1: Contact our customer service team at info@plugnevis.xyz with your order number and reason for the return.

    • Step 2: We will provide you with a return authorization and shipping instructions.

    • Step 3: Pack the item securely and send it back to us using a trackable shipping method.

    • Step 4: Once received and inspected, we will process your refund or exchange.

3. Refund Process

    • Refunds are processed within 5-7 business days after we receive and inspect the returned item.

    • The refund will be issued to the original payment method used during purchase.

    • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).

4. Exchanges

    • If you wish to exchange an item for a different model, color, or size, please specify your preference in your return request.

    • Exchanges are subject to product availability.

    • If the new item has a price difference, we will either refund or charge the difference accordingly.

5. Damaged or Defective Items

If your item arrives damaged or defective:

    • Contact us within 7 days of delivery at info@plugnevis.xyz with photos of the damage.

    • We will arrange for a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return:

    • Used or damaged items (unless defective upon arrival).

    • Items without original packaging and accessories.

    • Clearance or final sale items.

7. Return Shipping Costs

    • Customers are responsible for return shipping costs unless the item is defective or incorrect.

    • If approved for a refund, only the product cost will be refunded; original shipping fees are non-refundable.

8. Contact Us

If you have any questions regarding our Refund and Returns Policy, feel free to reach out to our customer support team:

    • Email: info@plugnevis.xyz

    • Phone: (508) 487-4356

    • Address: 227 Arlington St, Morgan City, LA 70380-5960, USA

We value your trust in Plugnevis and strive to make your shopping experience smooth and hassle-free. Thank you for choosing us!